Refund policy

Refund Policy

Thank you for shopping at EQNO Scientific. We appreciate your trust in our products.

As we strive to maintain the highest standards of quality and safety, we regret to inform you that we do not offer refunds or exchanges for any purchases made through our store. This policy applies to all products, including peptides, research chemicals, and any related items.

We understand that each purchase is an important investment in your research or project, and we are committed to ensuring that you receive only the highest quality products. However, due to the sensitive nature of peptides and their susceptibility to degradation once opened, we are unable to accept returns or exchanges for any reason, including but not limited to:

  1. Change of mind
  2. Improper handling or storage
  3. Incompatibility with research protocols or applications
  4. Adverse reactions or unexpected results

We encourage all customers to carefully review product specifications, compatibility, and handling instructions before making a purchase. If you have any questions or concerns about our products, please don't hesitate to contact our customer support team for assistance. We are here to help ensure that you have a positive experience with our products and services.

In the unlikely event that you receive a damaged or defective product, please notify us immediately upon receipt, and we will work with you to address the issue promptly and appropriately.

By placing an order with EQNO.com, you acknowledge and accept our No Refund Policy. We appreciate your understanding and cooperation in this matter.

If you have any questions or require further assistance, please contact us at support@eqno.com

Thank you for choosing EQNO Scientific.